PRIVACY POLICY

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Australian Privacy Principles. By using https://denisejarvie.com ("Website"), you consent to the practices outlined in this policy.

2. Information We Collect
We collect personal information that you voluntarily provide, including:

  • Name, email address, phone number, and billing/shipping address for order processing.
  • Feedback, survey responses, or communication preferences.

We may also collect non-personal data such as your IP address, browser type, and browsing behaviour via cookies or similar technologies.

3. Use of Personal Information
We use the information collected to:

  • Process orders, manage your account, and provide services.
  • Send newsletters, promotional offers, or updates, if you’ve opted in.
  • Improve our website, content, and services based on user feedback.

If you no longer wish to receive marketing emails, you can unsubscribe at any time via the link in the email or by contacting us.

4. Cookies

Cookies are small data files stored in your browser. We use them to:

  • Track website usage and improve user experience.
  • Retain login preferences and recently viewed items.
    You can disable cookies in your browser settings, but this may limit some Website functionalities.

4. Payments and Refunds

  • Fees for services and products must be paid upfront as agreed.
  • Payments are securely processed via third-party providers, including Stripe and PayPal. These providers ensure the confidentiality and security of your payment details.
  • We do not store your credit card or payment details on our servers.
  • Payments are non-refundable, except as required by Australian consumer law.
  • Refunds will not be granted for change of mind or failure to complete a purchased service or course.

5. Data Security
We use secure technologies and partnerships to protect your personal information:

  • Payments are securely processed through Stripe and PayPal. When making a payment, your data is transmitted directly to the payment gateway and is not stored on our servers.
  • Both Stripe and PayPal comply with industry security standards, including PCI DSS (Payment Card Industry Data Security Standard).
  • We periodically review our security measures to ensure compliance and protection of personal and payment data.

6. Disclosure of Information
We may share your payment-related information with Stripe or PayPal for the purpose of processing transactions securely.

  • You can find more details on their privacy practices here:

6. Disclosure of Information
We do not sell or share your information with third parties, except:

  • When required by law (e.g., court orders or legal proceedings).
  • To service providers assisting in payment processing, email communication, or product delivery.
  • In the event of a business merger, sale, or transfer of assets, under a confidentiality agreement.

7. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their privacy practices or content. Please review their privacy policies before engaging with these sites.

8. Retention of Data
We retain your personal data only as long as necessary to fulfill its purpose, such as legal obligations or ongoing services.

9. Your Rights
You can:

  • Request access to your personal information.
  • Ask for corrections to be made if information is inaccurate.
  • Request deletion of your data, except where retention is required by law.

To exercise your rights, contact us at info@denisejarvie.com.

10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back periodically to stay informed.

11. Contact Information
For privacy concerns, please contact us at:
Email: info@denisejarvie.com
Address: Denise Jarvie, Russell Lea NSW 2046, Australia